Support

We’re here to help you get back on track

Need help with the Nouri app? Reach our support team, check our response times, and follow quick troubleshooting steps.

Contact

Talk to Nouri support

Email us anytime for account help, billing questions, or technical issues with the mobile app.

Response times

When you can expect a reply

Support hours: Monday–Friday, 9:00–17:00 GMT.
Average first response within 2 business days.
Urgent account access issues are prioritized.

Quick troubleshooting before you write

Share the steps you already tried when you email us. It helps us resolve your request faster. Start with these checks:

Confirm you are running the latest app version (currently 1.0).
Restart the app and your device to clear temporary errors.
Ensure you are connected to a stable internet connection.
Include screenshots or screen recordings if you encounter an error.

What to include in your message

Sending the details below lets us verify your account and assist without delays:

Your full name and the email linked to your Nouri account.
The device model and iOS version you are using with Nouri.
A short description of the issue and the screen where it occurs.
Any steps that consistently reproduce the problem.